Overview
Paid plans for our apps come with a free trial where offered, so you can try features before you are charged. Because of this, payments are generally non-refundable once a billing period has started.
When we refund
- Technical issues: a paid feature does not work on your device and our support team cannot fix it.
- Duplicate charges: you were charged more than once for the same period.
- Charged after cancelling: you cancelled before renewal but were still billed.
How to request a refund
Email support@m2tech.io within 7 days of the charge with the app name, the email or phone number on the account, the order ID and a short description. We review every request and reply within a few working days. Approved refunds are returned to the original payment method.
For purchases made through Google Play, you can also request a refund directly from Google Play within its refund window.
Cancelling
You can cancel a Google Play subscription at any time from Google Play → Payments & subscriptions. You keep access until the end of the current billing period.